Terms of Service

Last updated: August 30, 2026

These Terms of Service ("Terms") govern the use of the website https://crediblemarketingagency.com/ (the "Site") and the digital marketing, web development, and related services (the "Services") provided by Credible Marketing Agency ("we," "us," "our," "Agency"), an independent freelance digital marketing and web development practice operated by Abdullah Arshi, based in Hazaribagh, Jharkhand, India. By accessing the Site or engaging our Services, you ("Client," "you") agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Site or engage our Services.

1. Services Provided

We provide services that may include, but are not limited to, search engine optimization (SEO), Google Ads and Meta Ads management, Google Business Profile optimization, website design and development, and conversion rate optimization (CRO). The specific scope, deliverables, timeline, and fees for any engagement will be agreed upon separately in a proposal, quotation, invoice, or written agreement ("Project Agreement") between the Agency and the Client. In the event of any conflict between these Terms and a signed Project Agreement, the Project Agreement will govern.

2. Client Responsibilities

The Client agrees to:

  • Provide accurate, complete, and timely information, content, access credentials, and materials required to perform the Services.
  • Respond to requests for feedback, approvals, or materials within a reasonable time, as delays may affect project timelines.
  • Ensure that any content, images, trademarks, or materials supplied to us for use in the Services do not infringe on the rights of any third party.
  • Maintain the confidentiality of any login credentials, dashboards, or accounts shared for the purposes of the engagement.

3. Payment Terms

Fees, payment schedules, and accepted payment methods will be specified in the applicable Project Agreement or invoice. Unless otherwise agreed in writing:

  • Invoices are due within the timeframe stated on the invoice. Late payments may result in a pause of ongoing work until payment is received.
  • Any third-party costs (such as advertising spend on Google Ads or Meta Ads, hosting, domain, plugin, or software licensing fees) are separate from our service fees and are the responsibility of the Client unless explicitly stated otherwise.
  • Fees already paid for work completed or in progress are non-refundable, except where required by applicable law or expressly agreed in writing.

4. Project Timelines and Revisions

Estimated timelines will be communicated at the start of a project but are not guaranteed, as they may be affected by factors outside our control, including delayed Client feedback, third-party platform changes (such as algorithm or policy updates by Google or Meta), or scope changes. The number of included revisions, if any, will be specified in the Project Agreement. Work requested beyond the agreed scope may be billed separately.

5. Intellectual Property and Ownership

Upon full payment for the applicable deliverables, ownership of final, delivered work product created specifically for the Client (such as a completed website, ad creatives, or written content) transfers to the Client, unless otherwise agreed in writing. We retain the right to:

  • Reuse general concepts, processes, and non-confidential know-how developed during the engagement for other clients.
  • Showcase completed work in our portfolio, case studies, or marketing materials, unless the Client requests confidentiality in writing.

Any third-party assets used in a project (such as licensed stock images, themes, plugins, or software) remain subject to the terms of their original license, and ownership does not transfer to the Client beyond the scope of that license.

6. No Guarantee of Results

Digital marketing outcomes, including but not limited to search engine rankings, advertising performance, website traffic, leads, or conversions, depend on numerous factors outside our control, including search engine and advertising platform algorithms, market competition, industry conditions, and Client cooperation. We do not guarantee specific rankings, traffic volumes, lead counts, revenue, or return on investment. Any figures, case studies, or projections shared are for illustrative purposes only and do not constitute a guarantee of similar results.

7. Limitation of Liability

To the fullest extent permitted by applicable law, the Agency's total liability arising out of or related to the Services, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Client for the specific Service giving rise to the claim in the three (3) months preceding the claim. In no event shall the Agency be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.

8. Client Indemnification

The Client agrees to indemnify and hold harmless the Agency from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) content, materials, or instructions provided by the Client that infringe on third-party rights or violate applicable law; (b) the Client's use of the delivered Services or materials in a manner not authorized or intended; or (c) the Client's breach of these Terms.

9. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the engagement, and to use such information solely for the purpose of fulfilling the engagement, except where disclosure is required by law.

10. Termination

Either party may terminate an ongoing engagement by providing written notice, subject to any notice period specified in the applicable Project Agreement. Upon termination, the Client is responsible for payment of all fees for work completed up to the effective date of termination, including any non-cancellable third-party costs already incurred on the Client's behalf.

11. Third-Party Platforms

Our Services may involve the use of third-party platforms, including Google, Meta, WordPress, hosting providers, and other software or advertising platforms. We are not responsible for outages, policy changes, account suspensions, or actions taken by these third-party platforms that are outside our control.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in Jharkhand, India, unless otherwise agreed in writing by both parties.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Site or Services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us:

Credible Marketing Agency

Hazaribagh, Jharkhand, India

Email: info@crediblemarketingagency.com

Phone: +91 79063 93399